In the app
1. Open Kea Direct and sign in.
2. Go to Account.
3. Tap Delete account, below Sign out.
4. Read what will be removed and kept, then confirm.

You can't delete your account while you have a Job on the marketplace, an offer waiting on a Lister, a delivery in progress or disputed, or a payment still being processed. Finish or cancel these first.

Without the app
Email care@keadirect.app from the email address on your account, with the subject "Delete my account". We'll confirm the request and delete the account for you.

What we delete
  • Your sign-in details: email, password and phone number
  • Your name, town/city, date of birth and profile photo
  • Your saved addresses and Job match searches
  • Draft Jobs and their photos
  • Street addresses, contact details and notes on your cancelled or expired Jobs
  • For Movers: your bio, GST number and identity check details

What we keep
  • Completed Jobs, offers, payments and reviews stay as the other person's record, shown as "Deleted user".
  • For Movers, for 7 years: legal name, date of birth, town/city, contact email and phone, business name, tax and business registration numbers, and payout
  account details. New Zealand tax law requires online platforms to keep and report these.
  • For Listers, for 7 years: your Stripe customer reference.
  • Payment records held by our payment provider, Stripe, under its own retention rules.

Deleting your account can't be undone.